Terms & Conditions
Before you read our terms and conditions, your consumer statutory rights will not be affected.
Once you have made a purchase, you have accepted our terms and conditions, and from time to time we the seller will modify our terms and conditions to keep them up to date with the English law.
www.soulpreppers.com adhere to all health and safety laws for products sold / imported / exported in or out of this country, we will not be responsible for products that cause any harm to you if the product has any manufactures defects or the product was not used in the proper way, we will also not be responsible if you are allergic to our products, If you have any concerns about our products then please don't hesitate to contact us and we will be more than happy to help. We the seller are entitled to change or alter our terms and conditions at any time, we will inform you of any changes by announcing time last changed, so please keep a copy of the existing terms and conditions when you make a purchase.
All our prices include VAT @ 20%.
All props used in displaying our products are sold separately.
We the seller have the right to change the prices of our products at any time without notification due to inflation and VAT increase, but if you have already made an order with us we will honour the original price we have accepted.
The sizes we give for our products are approximate sizes, this however if any will only be off by a couple of millimetres / mm.
We have described the colours of our products to the best of our ability, but colours may have slight variation due your browser software or monitor producing different shades, but if you are not happy with your purchase you are more than welcome to return or exchange your item, you will have to inform us via E-mail or by phone within 7 working days of receiving your order and unfortunately you will have to pay for the return. See returns for more information.
Once we have received and accepted your order we will notify you via E-mail and again when your order has been dispatched.
If the item/s you have ordered are out of stock, we will either inform you via E-mail or by phone.
All our products are checked before leaving our warehouse and recorded for yours and our piece of mind, we check all our items for damage, to ensure they are in full working order and supplied in their original packaging.
We are not liable for any delay due to postal strikes which are no fault of our own.
Our terms and conditions are not linked to any other websites and we are not responsible for other websites that are linked to this website.
Please make sure that the details you provide are correct and complete, and always inform us of any changes as this might delay your order if you don’t keep us informed.
Different ways to make a purchase
PayPal is our chosen payment provider, you can either pay through a PayPal account or just use your credit / debit card through PayPal.
Credit / Debit card’s
When using your credit / debit card for the first time your delivery details must be the same as your card address details, we have done this to prevent fraud being committed and we are sorry for any inconvenience this may cause.
Your personal data
We Do Not store your credit card detail as all payments are made through our payment provider (which is paypal), nor do we share any of our customers detail to a third party,
Please check out PayPal’s website for more details, https://www.paypal.com/uk/webapps/mpp/home
All information was last updated 12 / 06 / 2015